RMA TERMS AND CONDITIONS

1. 15% Restocking Fee: Returns of product, other than with defect, can be returned but subject to a 15% restocking fee.

2. Please Give Details: Please be as specific as possible when listing the reason for return. This will assist us in making a correct determination of whether the product is defective.

3. RMA Number Must be Marked on the Outside of Box: RMA number must be clearly marked on the outside of the shipping box. Please include a printed copy of the RMA paperwork on the inside of the box. Customer is responsible for all shipping costs to Permlight.

4. Pack Returns Carefully: Customer must pack defective items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty. Permlight is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.

5. Invalid/Expired RMA Shipments: RMA numbers are valid for 30 days after issue date. Permlight must receive product within this time period (other than international returns). Any product received later than 30 days from date of RMA issue, will be returned to sender. Permlight is not responsible for return freight charges resulting from invalid or expired RMA shipments.

6. Send RMAs to:

Permlight Products Inc.
Attn: RMA Department
422 West Sixth Street
Tustin, CA 92780

7. Credit Issued on Defective Products: Per our Limited Warranty, should a replacement for a defective item not be available, at Permlight's discretion a suitable replacement shall be issued. If a suitable replacement is not available within 30 days from the receipt of your RMA, Permlight will issue a credit, which can be applied toward a future order.

RMA credits are for product only and do NOT include any reimbursement for shipping, credit card, or handling charges.

8. Replacement Shipment: Replacement RMA items will be shipped back to Customers via Fed Ex Ground only, at no charge. Express and overseas shipping is subject to an additional cost to the customer. Advance replacements are approved on a case-by-case basis.